Section Support Cheat Sheet Follow

Ticket

• Tickets are the preferred method of support.
• The best way to get support is to raise a ticket by emailing support@section.io 
• Tickets can be created by web-form https://support.section.io/hc/en-us/requests/new 
• Tickets will create a pager duty style alert 24x7 and will raise a Section engineer.
• Tickets can be escalated, shared, and worked by many stakeholders. 

Debug Info

• How to get a section-io-id for a URL
• How to extract a HAR file for a session
• Application ID i.e. /account/account-id/application/application-id/*
  https://aperture.section.io/account/xxxx/application/xxxx/environment/Production/overview 

Chat

• Chat support is available via the Section Console (aperture.section.io).
• Chat will alert an engineer if high priority 24x7. 
• Most chats will be converted to tickets so consider creating a new ticket as a first step rather than chat. 

Resources

• Section Docs: https://www.section.io/docs/ 
• Section Knowledge Base: https://support.section.io/