What do I do if I Think Something is Not Working as it Should?

Contact us immediately.   We will help you through whatever issues you may be having.

If possible, it would be really helpful if you can provide

  • A brief description of the problem
  • An overview of severity and frequency
  • Any statistics on where it is occurring and for what users
  • Error Messages users may be seeing
  • Screen grabs or snips of the problem


In addition to a screen grab of the issue, it would also be very helpful to provide us with a screen shot of the console log.

If you are using Google Chrome,

  • Press Ctrl + Shift + i
  • A panel should open either on the right of screen or on the bottom.
  • Click the ">_" button on the menu bar of the panel
  • Take a screenshot


If you are using Firefox 

  • Press Ctrl + Alt + i
  • Take a screenshot


If you are using Safari

  • Press Command + Option + i
  • Take a screenshot.


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