Contact us immediately. We will help you through whatever issues you may be having.
If possible, it would be really helpful if you can provide
- A brief description of the problem
- An overview of severity and frequency
- Any statistics on where it is occurring and for what users
- Error Messages users may be seeing
- Screen grabs or snips of the problem
In addition to a screen grab of the issue, it would also be very helpful to provide us with a screen shot of the console log.
If you are using Google Chrome,
- Press Ctrl + Shift + i
- A panel should open either on the right of screen or on the bottom.
- Click the ">_" button on the menu bar of the panel
- Take a screenshot
If you are using Firefox
- Press Ctrl + Alt + i
- Take a screenshot
If you are using Safari
- Press Command + Option + i
- Take a screenshot.
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